Privacy Policy

5th Avenue Brokerage, LLC d/b/a 5 Brokerage (“5 Brokerage,” “we,” “us”) is a brokerage general agency based in Naples, FL. This policy explains how we handle personal information collected through this website, our forms, our text messages, and our relationships with the insurance professionals (“producers”) who work with us.

Use of the 5 Brokerage partner portal and the FIVE platform is also governed by the agreement you sign with us. Where that agreement is more specific, it controls.

Information you give us. When you apply, request a demo, or contact us, we collect what you enter: your name, email, mobile number, resident license state, years licensed, production range, lines of business, team size, current agency, and any notes you add.

Information collected automatically. Our servers record basic technical data when you visit, such as IP address, browser type, pages requested, referring page, and time of visit. We use this to operate, secure, and troubleshoot the site.

Information from others. When you contract with us, we verify licenses and appointments through regulatory databases, carriers, and contracting platforms, and we may receive background and E&O information required by carriers.

In placing and servicing insurance, we collect nonpublic personal information about applicants and policyholders, including from applications and other forms; consumer reporting agencies; our employees, agents, and service providers; needs analyses, calls, and correspondence; physicians and medical facilities (such as medical history, current health, treatments, and medications); and motor vehicle and demographic reports.

We do not share nonpublic personal health information for marketing purposes. Health information is used only to underwrite products you apply for, administer claims, or perform other insurance functions by us or on your behalf, unless you or the law authorizes broader use. Medical records are requested only with a signed HIPAA authorization.

• To review applications to join 5 Brokerage and to contact you about them.
• To contract, license, and appoint producers with insurance carriers.
• To design, submit, underwrite, place, and service insurance cases.
• To track and reconcile commissions.
• To send service updates, and, with your consent, text messages.
• To operate, secure, and improve our website and platform.
• To comply with law, regulation, carrier requirements, and audits.

The FIVE Agent is an AI assistant inside our platform. It works only with the records a signed-in user is permitted to access, and actions with outside effect, such as submitting an application or contacting a client, require human approval. AI runs, tool calls, and approvals are logged.

We use third-party AI model providers to operate FIVE. They process information only to provide the service to us, under agreements that do not permit them to use it to train their general-purpose models.

If you provide a mobile number and consent, we may text you about your application, demo, cases, requirements, licensing, and commissions. Message frequency varies. Message and data rates may apply. Consent is not a condition of joining or of any purchase.

Reply STOP to opt out at any time and HELP for help, or use our contact form. We do not sell, rent, or share mobile numbers or text-messaging consent with third parties or affiliates for their marketing or promotional purposes. See the SMS terms for full program details.

We do not sell personal information. We share it only as needed to run our business:

• With insurance carriers, contracting and licensing platforms, and e-application vendors to contract producers and place cases.
• With service providers who host, secure, and operate our systems, such as cloud hosting, e-signature, CRM, email, and messaging, who must safeguard it.
• With entities that help administer and service policies, and with our affiliates as described in our affiliate disclosure.
• When required by law, regulation, subpoena, or a regulator, or to protect rights, safety, and security.
• In connection with a merger, acquisition, or sale of assets, subject to this policy.

This website uses only cookies and storage that are strictly necessary for it to function. We do not use advertising cookies or sell browsing data. If we add analytics or advertising tools in the future, we will update this policy and, where required, ask for your consent first.

Access to nonpublic personal information is restricted to employees and service providers who need it. Our safeguards include encryption in transit and at rest, role-based access, multi-factor authentication for privileged users, tenant isolation, audit logging, and monitoring for unauthorized access. Employees are trained on this policy, and producers and service providers must agree to protect customer information.

No system is perfectly secure. If we learn of a breach affecting your information, we will notify you as the law requires.

We keep information for as long as needed for the purposes above and as required by insurance, tax, and record-keeping laws and carrier agreements. Applications that don't result in a relationship are deleted or anonymized when no longer needed, or sooner if you ask.

• Unsubscribe from marketing email with the link in any message, or opt out of texts by replying STOP.
• Ask to access, correct, or delete personal information we hold about you.
• Depending on your state (for example California, Colorado, Connecticut, Virginia, or Texas), you may have additional rights, including to know what we collect and to not be discriminated against for exercising your rights.

To make a request, use our contact form. We will verify your identity before acting, and you may use an authorized agent. Some insurance information is governed by the Gramm-Leach-Bliley Act and state insurance privacy laws, which may limit what can be deleted.

This website is intended for licensed professionals and adults. We do not knowingly collect personal information from children under 16.

We may update this policy. We will post the new version here with a new “last updated” date and, for material changes, give additional notice.